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CUSTOMER FEEDBACK FORM
KEPHIS/QMS/FORM/CF/01
Rev. 04 Issue. 01
What service(s) did you require from KEPHIS?
*
Select One
Financial Services
Laboratory Services
Phytosanitary Services
Seed Certification Services
What specific service(s) did you require from KEPHIS?
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Select One
FIN - Biological Import Permit Service
FIN - Customer Statement Service
FIN - Debt Enquiry From Old System Service
FIN - Document Retrieval Service
FIN - Phytosanitary Certificate Amendment Service
FIN - Phytosanitary Certificate Replacement Service
FIN - PIP Certificate Amendment Service
FIN - PIP Certificate Replacement Service
FIN - Receipts E-Citizen Service
FIN - Receipts Farm Audits Service
FIN - Receipts Government To Government Service
FIN - Receipts Health Certificate Service
FIN - Receipts Laboratory Services
FIN - Receipts Seed Billing Service
FIN - Refund Request Service Service
LAB - Analytical Chemistry Laboratory Service
LAB - Bacteriology Laboratory Service
LAB - Entomology Laboratory Service
LAB - Food Microbiology Laboratory Service
LAB - Inorganic Laboratory Service
LAB - Mycology Laboratory Service
LAB - Nematology Laboratory Service
LAB - Organic Laboratory Service
LAB - Tissue Culture Laboratory Service
LAB - Virology Laboratory Service
PHYTO - Client Registration Service
PHYTO - Export Certificate Issuance Service
PHYTO - Export Inspection Service
PHYTO - Facility Inspection Service
PHYTO - Farm Audit Service
PHYTO - Import Certificate Issuance Service
PHYTO - Import Inspection Service
PHYTO - One - Time Export Service
PHYTO - Pest Identification Service
PHYTO - Pest Surveillance Service
SEED - Plant Breeders Certification Service
SEED - Seed Merchant Certification Service
SEED - Seed Sellers Certification Service
Select KEPHIS Region?
*
Select One
Embu Region
JKIA - Plant Inspection Unit Region
KEPHIS Headquarters
Kisumu Region
Kitale Region
Mombasa Region
Muguga-PQBS Region
Naivasha Region
Nakuru Region
Select KEPHIS Office / Station?
*
Select One
EMB - Embu Office
EMB - Isiolo Office
EMB - Mandera Office
EMB - Moyale Office
EMB - Nyeri Office
EMB -Timau Office
HQ - KEPHIS Head Office
JKIA - ICD Office
JKIA - JKIA-PIU Office
JKIA - Oloitoktok Office
JKIA- Namanga Office
KSM - Busia Office
KSM - Isebania Office
KSM - Kisumu Office
KSM - Mbita Office
KTL - Eldoret Office
KTL - Lwakhakha Office
KTL - Malaba Office
KTL - Suam Office
MBS - Bura Office
MBS - Huduma Center Mombasa Office
MBS - Lamu Office
MBS - Lunga-Lunga Office
MBS - Moi International Airport Mombasa Office
MBS - Port of Mombasa Office
MBS - Shimoni Office
MBS - Taita Taveta Office
NKR - Nakuru Office
NVS - Naivasha Office
PBQS - Muguga-PBQS Office
Please rate the following attributes of our service delivery
#
Excellent
(5)
Very Good
(4)
Good
(3)
Fair
(2)
Poor
(1)
Working enviroment.
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Courtesy of staff.
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Expertise of staff on the subject matter.
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Time spent waiting for service.
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Please give any Comment / Suggestion(s) for improvement.
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